PRIVACY POLICY

At Lemon Clínica SL, with tax ID B56333883 and registered address at C/ Fabra 9, 08860, Castelldefels, Barcelona, we are committed to protecting the privacy of our clients and ensuring the confidentiality of their personal data. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

DATA CONTROLLER

The entity responsible for processing your personal data is:

  • Company: Lemon Clínica SL
  • Tax ID (CIF): B56333883
  • Address: Pompeu Fabra 9, 08860, Castelldefels, Barcelona, Spain
  • Email: [email protected]

DATA WE COLLECT

We collect and process the following categories of personal data:

  • Identification data: Name, surname, ID/passport number, mailing address, email address, phone number.
  • Health data: Medical information and clinical history necessary to provide our services.
  • Financial data: Payment and billing details.
  • Communication preferences: Consent to receive marketing or promotional content and for treatment purposes.

PURPOSES OF DATA PROCESSING

The personal data we collect will be used for the following purposes:

  • Service provision: Appointment management, treatment administration, and medical follow-up.
  • Legal compliance Fulfillment of healthcare and tax-related legal obligations.
  • Communication: Sending appointment reminders, treatment-related messages, and satisfaction surveys.
  • Marketing: Sending information about promotions, services, and updates (only with your prior consent).

LEGAL BASIS FOR PROCESSING

The processing of your personal data is based on the following legal grounds:

  • Consent: For marketing purposes, surveys, and commercial communications.
  • Contract performance: To provide the services you have requested or contracted.
  • Legal obligations: To comply with tax and healthcare regulations.
  • Legitimate interests: To improve our services and customer care.

DATA RETENTION

Your personal data will be retained for the time necessary to fulfill the purposes for which it was collected, and to determine possible legal liabilities:

  • Clinical data: 5 years after the last treatment, in accordance with applicable healthcare regulations.
  • Tax data: 6 years in accordance with tax legislation.
  • Marketing data: Until you request cancellation of your subscription or withdraw your consent.

DATA SUBJECT RIGHTS

As the owner of your data, you have the right to:

  • Access: Know what personal data we are processing.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request the deletion of your data when it is no longer needed.
  • Restriction of processing: Limit the use of your data in certain circumstances.
  • Portability: Receive a copy of your data in a commonly used, structured format.
  • Objection: Object to the processing of your data for specific purposes.

You can exercise these rights by sending a written request to [email protected] or to our postal address, along with a copy of your ID.

DATA RECIPIENTS

We do not share your personal data with third parties except in the following cases:

  • External service providers: Software, hosting, or communication tool providers under confidentiality agreements.
  • Legal authorities: When required to comply with legal obligations.

INTERNATIONAL DATA TRANSFERS

If personal data is transferred internationally, we ensure that such transfers comply with the GDPR and are made either to countries with an adequate level of data protection or under specific safeguards such as the European Commission’s Standard Contractual Clauses.

SECURITY MEASURES

We implement appropriate technical and organizational measures to ensure the security of personal data, including:

  • Data encryption
  • Restricted access to authorized personnel only
  • Regular audits of our systems and processes

CONSENT TO DATA PROCESSING

By providing your personal data, you expressly consent to its processing in accordance with this Privacy Policy. For purposes that require explicit consent—such as marketing communications—we will request your prior authorization through a separate form.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies to enhance the user experience. Please refer to our Cookies Policy for more information.

CHANGES TO THE PRIVACY POLICY

Lemon Clínica SL reserves the right to modify this Privacy Policy to adapt to legislative changes or internal practices. We will publish updates on our website and notify you when changes are significant.

CONTACT

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: [email protected]

Postal address: C/ Pompeu Fabra 9, 08860, Castelldefels, Barcelona, Spain.

Last updated: January 2, 2024